Fulfillment Policy

Fulfillment Policy


Last updated: April 15, 2025


At Engaging Media LLC, we provide a done-for-you digital content creation and consulting service under the Creator Catalyst™ brand. This page outlines how our services are delivered, and what clients can expect from our process.


What We Deliver:


All services are 100% digital and include:


  • 20 short-form videos per month, custom-edited to match your brand

  • Monthly scriptwriting based on competitor research and niche strategy

  • Done-for-you posting on weekdays, with optimized captions and thumbnails

  • Consulting support, including Instagram ads, ManyChat automation, and profile optimization


We do not sell or ship physical products.


Delivery Timeline


Our standard service schedule includes:


  • Script delivery: Within 7 days of onboarding or each new month

  • Client recording period: You record and upload content within 7 days of receiving scripts

  • Video editing: Begins immediately upon footage upload

  • Posting: 5 videos per week, automatically scheduled via Buffer

  • If clients meet deadlines for approvals and uploads, delivery remains consistent throughout the month.


Revisions & Edits


  • We offer unlimited revisions within reason to ensure your video style is dialed in.

  • We do not edit or re-edit previously approved content unless errors were made on our part.


Refund Policy


Due to the custom nature of our service, all payments are final and non-refundable once work has commenced. This includes:


  • All content packages (monthly and 3-month options)

  • Any client-initiated delays or cancellations

  • If Engaging Media LLC terminates the agreement for any reason, a refund may be issued for uncompleted content, or completed content will be delivered in full.


Cancellation Policy


  • Monthly Package: You may pause or cancel at any time before the next billing cycle.

  • 3-Month Commitment (Monthly or Paid-in-Full): These packages cannot be paused or canceled during the active term. Clients are responsible for all committed payments regardless of delays caused on their end.

  • Please refer to our Terms & Conditions for full payment and package structure details.


Geographic Scope


We serve clients globally. All services are conducted in English, and you must have internet access to collaborate via Slack, Google Drive, and Notion.


Contact


If you have any questions about your order, delivery timelines, or fulfillment expectations, reach out to us at:


hello@engagingmedia.io

Instagram: @creator_catalyst